Patient Experience Insights from the C4SEN Investment Program

This practical guide offers actionable insights for designing and delivering patient-centered, stigma-free care for parent-infant dyads impacted by substance use disorder. Drawing on the Cost-Effective, Coordinated Care for Caregivers and Substance Exposed Newborns (C4SEN) Investment Program’s patient experience evaluation findings, this guide highlights key program elements that participants of the program valued most, including accessible and non-judgmental staff, connections to resources, baby material needs, and social support.